Frequently Asked Questions
Online Consultation and Support Hours.
Q. What Video App do I need?
Zoom or Messenger.
Zoom or Messenger.
Q. Can I split the time and take it when I want?
Yes.
Yes.
Q. How many hours will I need?
It depends on the condition. Some require
It depends on the condition. Some require
Q. How do I know how much time I have left?
I keep track. You usually receive more time than allotted. However, if customers abuse this, there is a limit.
I keep track. You usually receive more time than allotted. However, if customers abuse this, there is a limit.
Q. If I do not use all my time do you provide a rebate?
No. You may save it or gift it, to a loved one, family, or friend. A minimum 15 minutes must remain.
No. You may save it or gift it, to a loved one, family, or friend. A minimum 15 minutes must remain.
Q. How can I make the best use of my time?
Know what questions to ask. Write them down, beforehand, so you are prepared.
Know what questions to ask. Write them down, beforehand, so you are prepared.
Q. I'm not comfortable with video. Is it okay to use audio?
Yes
Yes
Q. Do you record consultations?
No. Privacy is respected
No. Privacy is respected
Q. What if I am in a different Time Zone?
We agree a mutually convenient time. I am on Bangkok Time Zone
We agree a mutually convenient time. I am on Bangkok Time Zone
Q. Are consultations confidential?
Yes.
Yes.
Q. How do I get the free copy of your book?
A download link will be sent to you, once payment is received.
A download link will be sent to you, once payment is received.
Q. The price seems high
A consultation is 60-minutes for you but can be hours for me, if I need to do research, design or adjust a protocol.
A consultation is 60-minutes for you but can be hours for me, if I need to do research, design or adjust a protocol.
Q. Do you offer discounts for packages?
Yes. Please contact me for details
Yes. Please contact me for details
Q. What happens if we lose the connection in the middle of a session?
Wait 10 minutes to see if the connection is restored. If not, I will contact you to re-schedule. You will not lose any of your time.
Wait 10 minutes to see if the connection is restored. If not, I will contact you to re-schedule. You will not lose any of your time.
